Name a voice at any time, now or after. This relabels it everywhere and never changes what was recorded.
Nothing heard yet.
Assignments
Phone
Talk with your desk
PaceNotes rings your verified number. Talk the way you would to a person. Pause and your desk answers. Say "that's all" or hang up to end. The call is written down like any session. Nothing is recorded.
Dial
Verify your number to place calls
Who is calling?
The other person hears "Call from" and the name you pick.
US and Canadian numbers. No 911, 900, 976 or Caribbean numbers.
If the other person has to be told, PaceNotes plays a short message at the start. Until you tap "I told them" or "Play the message", nothing is written down. Tips show on this screen only. The other person never hears them. Keep this screen open for the whole call. Calling your own number from this phone takes the sound away from PaceNotes, so test with another phone.
Your number
We will call your cell once. When the call asks, type the code shown on this screen into your keypad. People you call see this number.
Ring me at
For when your number above is a business line that goes to voicemail after hours. We call this phone once to check it is yours. People you call still see your number above.
Your phone
Quiet hours
to
Your line
PaceNotes line. Bringing your own Twilio or Quo number is coming next, so calls and texts on it can come into PaceNotes too.
App settings
Tips
Voice and ear
Voice dials
Off: the lock screen says New reply until you unlock.
Keep up to 5 names, like your company and your own name. With a default name, the other person hears "Call from" and that name before the recording notice. With no name, the notice stays as it is.
Desk voices
When more than one desk talks on a call, each one speaks in its own voice, so you can tell them apart. Automatic gives each desk a different voice that stays the same from call to call. Pick one here to choose it yourself. You can also ask your assistant to change a desk's voice, and you press Allow.
Reminders
Only this help line. The first-run notice, the question about whether the others know, and the recording notices cannot be turned off here. Turning this off asks you to confirm.
Jobs
PaceNotes listens for a job number, a customer or an address, and checks again at the end. You can always say or type the job, or change it afterwards.
Transcripts and follow-up notes
Keeping transcripts
Voice notes follow this too.
Reads a working session's replies aloud
Glasses and signed-in devices
Connect your glasses or another device
Signed-in devices
Usage and plan
Usage
Your plan
Buy minutes
Saved minutes do not expire while your account is active. They are used after your daily minutes.
Buy more minutes automatically
Recent charges
Look
Look
A soft glow behind the page that moves with the voices. Turn it off for one still picture.
The little worker in the corner listens, thinks, talks and waits when PaceNotes does. It loads a large drawing the first time (about 3 MB), stops while the tab is hidden or a call fills the screen, and slows down when your device is set to reduce motion.
One badge per agent across the top, so you can see who is on your call and who is free. Only on this device.
The bar at the bottom that switches between PaceNotes, Rooms and Agents. On: it stays put (the default on an iPad). Off: it slides away after a few idle seconds, and a tap near the bottom edge or a scroll up brings it back. Only on this device.
Count by your agent's name: a small number beside the agent's name at the top of its window. Tap it to answer what is waiting without leaving the screen. Own tab: Needs you is a tab at the bottom. Only on this device.
Faces blink and move their mouth. Off for still faces. Always still when your device is set to reduce motion.
Your data
Your data
Everything PaceNotes stores about you can be exported or deleted here.
We read and grade the text of your calls and meetings to make the tips better, and never publish it or show it to other members. How we use your calls and meetings
Report a problem tells PaceNotes that a tip was wrong, made up or offensive, so it can be reviewed.
Nothing here yet.
What was heard
Report this tip
Usage limits
The limits on the logins your agents use.
Agents
Usage today
These are your limits. When you reach one, that part pauses until it resets.
Usage is not available right now.
Needs you
Review each one, then answer.
Nothing is waiting.
Approval settings
Face ID is how you say yes to your agent. Whenever it asks to do something for you, like adding to a job, entering something in QuickBooks, or using a saved login, you approve it with your face.
Step 1. Turn on Face ID
So you can approve your agent's requests with your face instead of typing a code.
What needs your OK
Press and hold for one and a half seconds to unlock. PaceNotes keeps listening.