Rising Creek Topo Support
Contact
Email support@treadconnection.ai. Say which scan it is about (the job, line name and date help) and what you saw on screen.
What you need
An iPhone or iPad with a LiDAR sensor. Devices without LiDAR cannot record depth.
What the app collects
Camera video, LiDAR depth images, motion sensor readings and camera pose for each scan, plus the job, line, crew and device details listed in the privacy policy. It does not collect location, microphone audio or an account.
Common questions
- The upload says the key was rejected. The app build you have is not set up for uploads. Email us and say which app version you have.
- The upload stalls. Large scans can run 200 MB or more, so use Wi-Fi. If an upload fails, the scan stays on your phone until you delete it, so you can send it again.
- The scan has holes or drifts. Move slowly and steadily, and avoid glass and very dark or shiny surfaces, which LiDAR reads poorly.
- The camera will not start. Check iOS Settings, then Rising Creek Topo, and make sure Camera is on.
- I want a scan deleted from your servers. Email us with the scan name or date. See the privacy policy for what we keep.