Help with Tread Connection

Get started, fix a microphone problem, or reach a person when something is not working.

jakemauldin@risingcreek.ai · Tread Connection, from Rising Creek Construction LLC

Get started

Choose an agent

Sign in with the account that has access to your agents. Open Agents, then choose who you want to work with. Available agents and actions depend on your account.

Open PaceNotes or see the connection setup docs.

Choose how to speak

The message-box microphone records an editable draft. Stop leaves it for review. Send submits it.

Talk, when available, starts a spoken exchange with the selected agent. Call is a separate phone action. Read the action shown before starting.

Voice and microphone

I cannot record, or the recording is silent

Allow microphone access for Tread Connection in device settings. In a browser, also check the site's microphone permission.
End another app's recording or call. Check whether a connected headset is using a different microphone.
Try a short sentence in a quiet place. Stop and check the draft before sending.

If it is still silent, report your device, app version and whether you used a headset.

Text appears only after I stop

Some recording modes transcribe after you stop. A live word-by-word transcript is not available in every mode. Wait for transcription to finish, then review the text.

I cannot hear a reply

Check media volume and the selected speaker or headset. On Apple Watch, also check the agent's Reply audio setting. Tell support whether you could read the reply but could not hear it.

An incoming app call does not ring

Open the app and check your connection and notification permissions. Incoming app calls depend on your account's calling setup and device registration; they are not available in every setup. Send support the approximate call time and device type so we can check delivery.

Before using PaceNotes during a call or meeting, tell the other participants and obtain any consent required where you are.

Apple Watch

Open Tread Connection on the paired iPhone and finish signing in, then open the Watch app.
Check Agent. Tap Record message, speak, then tap Send message. You can also hold to record and release to send.
Wait for the delivery status. Messages and replies are separate turns, not an open phone call.

Choose which agents appear

In Tread Connection on your Watch, open the Agents screen, then Watch agents. Use Show all agents or choose which available agents to show. Choose Default for Talk and set Reply audio for each agent. Hiding an agent here keeps its conversations.

A message is waiting or failed

Reconnect the Watch or paired iPhone. Open Saved recordings to review or delete retained audio. On the agent's Talk screen, use Retry saved recording when it is offered. Check delivery status before recording again. Do not assume a waiting or failed message was delivered.

Done closes Talk. Send a recording before tapping Done if you want to deliver it.

These controls require a current app version. If yours looks different, include the Watch and iPhone app versions in your report.

Your data and account

In PaceNotes Settings, use Your data to export data or delete stored sessions. Read the confirmation before deleting.
For account deletion help, email support from your account's email address. Never send your password.
Were you on a member's call or meeting? Use the deletion request page to ask for your words to be removed. No account is needed.
For billing help, tell us the account and charge you mean. See our Terms for billing and refund information.

Read the Privacy Policy for data handling and retention. Report a security issue through our Security page.

Report a problem

Open Settings in the app and choose Report a problem. Describe what you did, what happened and what you expected. The report includes app and device information. Close private material before attaching a screenshot.

If you cannot open the app, email jakemauldin@risingcreek.ai. Include the device model, app version, approximate time and action that failed. Never include passwords, API keys or full card numbers.